Terms & Conditions

1.1 Technology Conduit Only: Sululu is purely a software and communication platform that connects independent travelers (“Tourists” / “Riders”) with independent, third-party licensed commercial taxi owners and drivers (“Drivers” / “Operators”) across Shimla, Kullu-Manali, Dharamshala, Spiti, Chandigarh, Punjab, and other sectors.

1.2 Statutory Intermediary under IT Act, 2000: Sululu is an “Intermediary” under Section 2(1)(w) of the Information Technology Act, 2000, and is protected under the Safe Harbor provisions of Section 79 of the Act, as well as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Sululu does not initiate transmissions, select the receiver of any transmission, or select or modify any information provided by users or drivers.

1.3 Not a Motor Cab Aggregator or Carrier: Sululu is NOT a motor cab aggregator under Section 93 of the Motor Vehicles Act, 1988, nor a common carrier under the Carriage by Road Act, 2007. Sululu does not own, operate, lease, or maintain any motor vehicles, nor does it employ, train, or supervise drivers. All transportation services are contracted directly between Tourist and Driver.

2.1 Inherent Mountain Terrain Risks: Travel in Himachal Pradesh and mountainous regions involves natural and environmental hazards including, without limitation: steep gradients, narrow mountain passes, hair-pin curves, black ice, snow accumulation, sudden rockfalls, landslides, high altitudes, and adverse weather conditions.

2.2 Zero Liability for Vehicular Mishaps: Sululu, its owners, operators, software developers, and affiliates shall have ABSOLUTELY ZERO LIABILITY for any motor vehicle collision, accident, vehicle rollover, mechanical breakdown, tyre burst, brake failure, physical injury, permanent disability, medical emergency, emotional trauma, or loss of life occurring before, during, or after any journey booked or initiated through the platform or WhatsApp.

2.3 Exclusive Recourse Under Motor Vehicles Act (MACT): Any and all claims for personal injury, death, or third-party property damage resulting from the operation of any vehicle must be filed exclusively against the independent driver/owner of the vehicle and their statutory third-party commercial vehicle insurer before the competent Motor Accidents Claims Tribunal (MACT) in accordance with the Motor Vehicles Act, 1988.

Drivers operating on the Sululu platform are independent commercial contractors and independent business entities. Nothing contained in these Terms or on the Platform shall be construed to create any partnership, joint venture, agency, franchise, or employer-employee relationship between Sululu and any Driver.

Sululu exercises no operational control over the driving route, vehicle speed, driving behavior, adherence to traffic regulations, or physical/mental fitness of any driver at any given moment. Sululu shall not be vicariously or jointly liable for any acts, omissions, negligence, recklessness, traffic violations, or criminal offenses committed by any Driver or Passenger.

4.1 Peer-to-Peer Settlement: Sululu does not collect, escrow, hold, or guarantee trip fares. All price quotes submitted by Drivers represent independent quotations. Fares are settled DIRECTLY between the Tourist and the Driver via cash or direct UPI at the time of trip completion.

4.2 Surcharges & Tolls: Government tolls, state entry taxes, green taxes, parking fees, and Rohtang Pass permits are subject to local governmental rules and must be settled directly with the driver as mutually agreed in the quote. Sululu shall not be party to or liable for any billing disagreements, refund requests, or payment disputes between users.

Neither Sululu nor the independent Driver shall be held liable for failure, delay, or disruption in fulfilling travel itineraries caused by events beyond reasonable control (“Force Majeure”). This includes, but is not limited to:

• Landslides, cloudbursts, flash floods, blizzards, heavy snowfall, and avalanches.
• Road closures or blockades by the Border Roads Organisation (BRO), NHAI, or Himachal Pradesh Police.
• Local taxi union disputes, strikes (chakka jam), political agitation, or curfews.
• Government restrictions, National Green Tribunal (NGT) vehicle permit ceilings, or sudden border check-post orders.

In such circumstances, Sululu shall not be liable for any consequential losses, including missed flights, connecting trains, pre-booked hotel reservations, or tour package disruptions.

Tourists are solely and entirely responsible for the custody, security, and care of their luggage, electronic gadgets, cameras, jewelry, cash, and identification documents at all times. Sululu expressly disclaims any liability for lost, forgotten, stolen, or damaged personal belongings left in any vehicle. While we facilitate contact with drivers in good faith, Sululu provides no guarantee of recovery.

7.1 Driver Documentation: Drivers onboarded to Sululu represent that they possess valid commercial driving licenses, vehicle registration certificates (RC), commercial tourist permits, fitness certificates, and third-party commercial insurance as mandated by the Motor Vehicles Act, 1988.

7.2 Independent Verification: Before boarding any vehicle, Tourists are strongly advised to verify that the driver’s identity, vehicle registration number, and vehicle type match the bid details accepted on the platform.

To the maximum extent permitted by applicable Indian law, the cumulative and total aggregate liability of Sululu, its founders, directors, employees, affiliates, and technology partners for any and all claims, disputes, damages, losses, or causes of action (whether in contract, tort, strict liability, negligence, or otherwise) arising out of or in connection with your use of the Platform or services shall be strictly capped and limited to:

Under no circumstances shall Sululu be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profits, vacation disruption, or personal inconvenience.

You agree to fully defend, indemnify, and hold harmless Sululu, its founders, operators, employees, licensors, and agents from and against any and all claims, liabilities, lawsuits, consumer court complaints, damages, penalties, fines, costs, and legal fees arising from or related to:

• Your breach or violation of these Terms and Conditions or applicable Indian laws.
• Any dispute, altercation, or transaction between you and any Driver or other third party.
• Any inaccurate or false information provided during ride creation or driver onboarding.
• Any damage caused to the Driver’s vehicle or property through negligence or misconduct.

These Terms and Conditions shall be governed by, construed, and enforced strictly in accordance with the substantive laws of the Republic of India, without regard to conflict of law principles.

Any suit, action, legal proceeding, consumer forum complaint, or arbitration arising out of or relating to these Terms or the Sululu Platform shall be instituted exclusively in the competent Courts or Consumer Fora situated in Shimla, Himachal Pradesh, India, and all parties irrevocably submit to the exclusive territorial and subject-matter jurisdiction of such courts.